It would be very helpful to hear what your MCO contracts or other state expectations are for payers/MBHOs to respond to provider inquiries OR how long your payers actually take. Our member data indicates that Optum takes 2+ weeks on average to respond to routine and urgent provider inquiries. We are interested in any information that compares or contextualizes this data to other payers' performance or state expectations.
Shannon Hall
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Shannon Hall
Executive Director
Community Behavioral Health Association of Maryland
Catonsville MD
410-788-1865 ext 2
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